Shipping Notice Dear Customers, our company will be closed from Feb. 4th to Feb. 21st for Chinese New Year Holidays. Orders placed during our holidays will be processed when we come back on Feb. 22nd. Etrade Supply wish you a happy and prosperous year of ox. Thank you for understanding!
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Q: How to place an order on your website?

A: Here is a guide to help you:
https://www.etradesupply.com/how-to-start.html

 

Q: How to make a quick order?

A: There are two methods to place a quick order outlined in this link:
https://www.etradesupply.com/index.php/knowledge-base/cat/faq/post/mark_quick_order/

 

Q: How can I add / remove items or change my order?

A: 1. Before the package has been shipped out, you can change the items ordered. Please send an email to service@etradesupply.com

Or visit our service page:https://www.etradesupply.com/customer-service, to contact our customer service representatives, and we will handle your request ASAP.

2. After the package has been shipped out, nothing can be done to change the order.

 

Q: How can I cancel my order?

A: There are three circumstances to be considered:

1. If you have not paid for your order, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received.

Note: If your order is more than a week old, you may not be able to "re-activate" it to complete payment. Prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your items.

2. If payment was completed for your order but it has not been shipped yet, then you can cancel your order.

3. If your order was paid for and has been shipped, YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

 

Can I combine two of my orders together into one shipment? Can I separate my order into 2-3 packages?

A: Yes and no, you can combine two small orders into one single shipment, but it may not be possible with orders over a certain size/weight. This is due to restrictions put on us by our shipping agent). You can leave a comment on your order or contact us directly at service@etradesupply.com to make a request before shipment, and we will let you know if it is possible. At the same time, you can separate an order into 2-3 packages, but you will be required to pay the extra shipping costs of each package.

 

Q: Who do I contact if I have any problems with my order?

A: If you have any problems with your order, such as payment/shipment/service, please send an email to service@etradesupply.com. For more information please check this link:

https://www.etradesupply.com/customer-service

 

Q: How do I check my order status?

A: There are four methods to check your order status:

(1) Email service@etradesupply.com

(2) Visit our website:https://www.etradesupply.com/customer-service, to contact our customer service representatives, and we will handle your request asap.

(3) Login to your account on our website, and check the "my order" page.

(4) Enter your order number and email address here:
https://www.etradesupply.com/check-order-status.

 

Q: What does my order status mean?

A: Please check the following link for order status explanations:

https://www.etradesupply.com/knowledge-base/cat/new-user-guide/post/what-can-i-do-with-my-order-now/

 

Q: What if I have a question before placing an order?

A: You can send an email to service@etradesupply.com

Or visit our website:https://www.etradesupply.com/customer-service, to contact our customer service representatives, and we will handle your request asap.

 

Q: How do I ask for an invoice?

A: A stamped Shipping Invoice will be sent out with your order, or you can email us at service@etradesupply.com to request an invoice. You may also download a standard invoice from the “MY ETS” page.

 

Q: When will my order be shipped and received?

A: You can track your order on our website at https://www.etradesupply.com/check-order-status Usually orders are shipped out within 1-3 days (after payment confirmation) for the strict QC process to every single piece of your parts. Further more info could be checked here:

https://www.etradesupply.com/shipping.html/