Shipping Notice Dear Customers, our Dallas office will be off on May 29th for Memorial Day, US orders placed after 3:00pm CST on May 26th will be fulfilled on May 30th. While, our HK team will be off on May 30th for Chinese Dragon Boat Festival and back to work on May 31st. Thank you for your understanding.
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Cancel Your Order Before Payment

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order.

Note: If your order is more than a week old you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.


Cancel Your Order After Payment

ETS works tirelessly to provide rapid delivery to our customers. As such, it is not possible for us to halt delivery once we receive orders. Customers are responsible for placing accurate orders. ETrade Supply does not offer refunds should customers change their mind or incorrectly place orders.


Change Your Order After Payment

To add Items to your order without canceling any previous items, please don't hesitate to contact us soon. There is no charge for this service.  Current contact methods are: live chat  , Ticket,  service@etradesupply.com.

Note: If the goods have already been delivered we cannot cancel or change the order. See returns and refund policy.