Shipping Notice Dear Customers, our company will be closed from Feb. 4th to Feb. 21st for Chinese New Year Holidays. Orders placed during our holidays will be processed when we come back on Feb. 22nd. Etrade Supply wish you a happy and prosperous year of ox. Thank you for understanding!
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Q: What kind of shipping methods do you have from your Hong Kong warehouse?

A: We ship parts via FedEx, DHL, TNT, UPS, EMS, etc

 

Q: How much is the shipping costs? Do you provide free shipping?

A: Usually most of the logistics companies calculate the freight fee according to both the actual weight and size of the package(s). They will charge the fee based on the weight or size, whichever is larger. Please note that sometimes shipping to remote destinations requires more time and additional fees due to their international logistic policies. We currently do not offer free shipping.

 

Q: May I change my address details/shipping courier/payment method.

A: It is possible to change your address details/shipping courier/payment method, but you will need to inform us before you finalize payment for your order. Please send an email to

service@etradesupply.com

.

 

Q: How long does it take to ship my order?

A: Normally it takes 5-7 business days, click here for more info:

https://www.etradesupply.com/shipping.html/

 

Q: What countries or regions do you ship to?

A: To see if we ship to your country go to your shopping cart page, and click the drop down list under the title “Country”. You can also visit this page to find it out more:

https://www.etradesupply.com/knowledge-base/cat/shipping-delivery/post/useful-shipping-and-payment-information/

 

Q: Can you ship batteries?

A: Yes, we can, but only via DHL or local post, and it takes up to 1–3 weeks to deliver it to you. Batteries must be shipped separately.

 

Q: Do you deliver to P.O. Box address?

A: At this time our shipping partners are unable to ship to P.O. Boxes or APO/FPO military addresses. We will need you to offer a detailed alternate address with a street name and door number.

 

Q: Can I change my address?

A: Sorry, we are unable to change the shipping address if the order is already on its way to the destination you previously requested. You may have to contact your local logistics company to ask whether you can change the shipping address and how they might handle your updated request.

 

Q: What should I do if the tracking number provided to me is not working?

A: Often times it takes the shipping company up to 48 hours to update the tracking info into their tracking system. Please contact us if you are still unable to track your order by emailing us at

service@etradesupply.com.

 

Q: My package is stuck/detained/confiscated at the custom’s office. What should I do now?

A: Please contact your local custom’s office or your local courier and give them your tracking number. Please request from them exactly what is necessary for you to provide in order to have your package released. If you require any documents such as an invoice, please inform us and we will provide them for you.

 

Q: How about insurance during transactions, and how to deal with it?

A: During transportation, if goods go missing due to having been detained by custom in China, all loss thus occurred should be borne by us; if goods go missing or are detained in other countries outside of China, all loss should be borne by the buyer.