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Q: What are ETS points?

A: You can find out everything you’d want to know about them here:



Q: How do I check my RMA(s) from my account?

A: Go to your account page, there is a "My RMA" selection that will allow you to view your RMA results. Once approved please click "open" to proceed to the next step.
You can find more information about the whole RMA process here:



Q: How do I write a review?

A: Log in to write reviews on "My product review" or " My order".


Q: How to reset my password? Or recovery my account?

A: If you forgot the password or account, you can contact your account manager to reset it directly, or you can email us at service@etradesupply.com. Our customer service representatives will help you reset your password.


Q: How to update my shipping address or billing address?

A: Usually we cannot change the address after the order has been submitted, especially changes to city, state or country. For details, you can contact your account manager directly or email us at service@etradesupply.com.