Return And Refund Policy

Return:

At Etrade Supply, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Further information please click:

https://www.etradesupply.com/quality-warranty

Where should I return to?

You will have to send the products to our HK warehouse in China.

Products with quality issues.

Quality issues of our products are guaranteed for 180 days from the date of receiving the order. If a defect arises and a valid claim is received by Customer Service within the warranty period, an exchange or new components to replace the defective unit can be offered, or request a refund.

The products are fine, but I’ve changed my mind.

Products with no quality-related issues can be returned with the approval of Customer Service. Customers will be responsible for all return shipping fees, restocking fees may also be charged after we have received and tested the product.

Refund:

At ETS we want our customers to be happy with their purchase. In the rare case that wrong products or problematic products are shipped and received, we will be happy to perform an exchange or refund (we will be responsible for shipping) at the customer’s request.

But we are unable to issue returns for products that have been incorrectly ordered, or if the customer decides that they do not want the product anymore. For any other special cases please contact us at service@etradesupply.com.