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FAQ

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  1. Orders Q: How can I add/remove items or change my order? A: 1. Before the package has been shipped out, you can change the items ordered. Please send an email to service@etradesupply.com Or visit our service page:https://www.etradesupply.com/customer-service, to contact our customer service ...
  2. Payment Q: What kind of payment methods do you accept? ( TT is recommended… ) A: There are four methods to completing payment: Wire Transfer, PayPal, Western Union, and Credit Card. For more information, please go to: ...
  3. Quality Q: What do Grade S+, S, A and R Stand for? A: Generally speaking, depending on the materials used, the quality of the parts can be separated into different categories. In ETrade Supply store, we have 4 grades for them in particular.   Grade S+ Grade S+ parts are those with ...
  4. My Account Q: How do I write a review? A: Log in to write reviews on "My product review" or " My order".   Q: How to reset my password? Or recovery my account? A: If you forgot the password or account, you can contact your account manager to reset it directly, or you can email us ...
  5. Pay duties to customs Our prices displayed on the site do not include any tax. You may have to pay for the import tax if required.
  6. Shipment Q: What kind of shipping methods do you have from your Hong Kong warehouse? A: We ship parts via FedEx, DHL, UPS, EMS, etc   Q: How much is the shipping cost? Do you provide free shipping? A: Usually most logistics companies calculate the freight fee according to both the actual weight ...

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