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FAQ
- Orders Q: How can I add/remove items or change my order? A: 1. Before the package has been shipped out, you can change the items ordered. Please send an email to service@etradesupply.com Or visit our service page:https://www.etradesupply.com/customer-service, to contact our customer service ...
- Payment Q: What kind of payment methods do you accept? ( TT is recommended… ) A: There are four methods to completing payment: Wire Transfer, PayPal, Western Union, and Credit Card. For more information, please go to: ...
- Quality Q: What do Grade S+, S, A and R Stand for? A: Generally speaking, depending on the materials used, the quality of the parts can be separated into different categories. In ETrade Supply store, we have 4 grades for them in particular. Grade S+ Grade S+ parts are those with ...
- My Account Q: How do I write a review? A: Log in to write reviews on "My product review" or " My order". Q: How to reset my password? Or recovery my account? A: If you forgot the password or account, you can contact your account manager to reset it directly, or you can email us ...
- Pay duties to customs Our prices displayed on the site do not include any tax. You may have to pay for the import tax if required.
- Shipment Q: What kind of shipping methods do you have from your Hong Kong warehouse? A: We ship parts via FedEx, DHL, UPS, EMS, etc Q: How much is the shipping cost? Do you provide free shipping? A: Usually most logistics companies calculate the freight fee according to both the actual weight ...