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Warranty Policy
All defective merchandise, unless otherwise indicated, may be returned for a replacement within 180 days from the original purchase date. The warranty does not cover physically damaged merchandise. For all warranty replacements, please send an email to service@etradesupply.com to communicate with our customer service and follow their instructions. Thank you for your cooperation and I believe you will get a satisfactory answer.
Return Policy
Malfunctioning Parts:
If a product purchased from Etrade Supply does not function properly (physical damage or damage caused by incorrect installation and usage are excluded) within 180 days from the original purchase date. Customers may initiate an RMA for an exchange or refund request.
0 - 30 Days:
All merchandise, unless otherwise indicated, may be returned within thirty (30) days after the original purchase date for a full refund or exchange excluding shipping.
31 - 60 Days:
All merchandise, unless otherwise indicated, may be returned within 31 to 60 days from the original purchase date. The refund amount will be the current selling price or purchase price, whichever is lower.
61 - 90 Days:
All merchandise, unless otherwise indicated, may be returned within 61 to 90 days from the original purchase date. The refund amount will be the current selling price or purchase price, whichever is lower, minus a 20% processing fee. The refund amount will be given as a coupon (expires 90 days after the date issued) to be used at checkout.
91+ Days:
No refunds will be given after ninety (90) days from the original purchase date. The customer needs to pay for the difference between the current selling price and the original selling price for an exchange.
Received Defective Parts
• Special Returns (DOA, Dead on Arrival):
Please refuse the package (from the courier) if it looks like it has been opened or is visibly damaged, and contact us to let us know. If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning please contact us within 7 days after receiving the package. You will need to provide the information listed below in the RMA within 7 day period after you have received the package so that we may file a claim with the shipment carrier in a timely manner:• Pictures of the front and back of the shipment box.
• Pictures of the front and back of the product that has physical damages.
Note: Failure to provide information regarding DOA (Dead on Arrival) item within 7 days upon receipt will cause the RMA to be denied. Pictures of the front and back of the product that has physical damages.
Wrong parts ordered
• Special Return (Customer ordered wrong parts):
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, and 30% (for refund requests) or 20% (for exchange requests) restocking fees will be charged after we have received and tested the product.
Note: Incorrect item orders will be denied, if you do not contact us within 7 days of receipt.
Wrong parts received
• Special Return (Customer received incorrect parts):
If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing, and contact us at service@etradesupply.com. We will verify the error and fix it as quickly as possible.
RMA processing time (within 7 business days)
Depending on customer's request (refund or exchange), the RMA handling process can be finished within 7 business days after the defective items received by ETS. If it has been over 7 business days, please send an email to service@etradesupply.com, it will be handled immediately and a response will be provided within 24 hours.
Policy Abuse
Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.
Policy Changes
These policies are subject to change at any time and without notice.
NOTICE
The following terms apply to all refunds and exchanges.
• All item(s) being returned must be in original condition with packaging, unused, and undamaged. Otherwise, the RMA will be denied.
• All item(s) that have been returned without first receiving customer service approval will be denied.
• All item(s) being returned without the "ETS" stamp will be denied.
• All item(s) have a warranty period of 180 days from the original purchase date. The RMA will be denied if the product is beyond the 180 day warranty period.
Seeing is believing, and we want everyone to experience our products and services with no risk. At ETS we guarantee all of our customers the following safeguards:
1. Risk free trial order:
If you are not satisfied with your purchase, please contact us within 30 days of receipt, we will issue you a full refund.
(Any returning parts should be original condition as received.)
2. Quality promise protection:
For our regular customers, we promise to let you know the current market quality of any parts you want. If you find that the parts you receive don't match the quality we promised, we will issue you a full refund.
(Any returning parts should be original condition as received.)
Check ETS QC System here:
