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Why do I fail to complete the transaction when using Credit Cards?
If your Transaction has failed using a Credit or Debit Card on our website, below are several possible reasons for your reference:
1. Restricted Credit Card Types
The credit card types currently supported by Credit or Debit Card are: Visa, MasterCard, American Express, Visa Debit and Mastercard Debit.
2. Restricted Currencies
The currencies currently supported by Credit or Debit Card are: USD, AUD, GBP, CAD, EUR, HKD and CHF.
3. Insufficient Balance.
4. Wrong or Missing Billing Information.
You may make a mistake in the security code, billing address, expiry date, etc.
5. Your credit card account is suspended.
6. Overseas payment is restricted by your card issuing bank.
In general, once you fail to complete the transaction using a credit card, it is highly recommended that you try using PayPal instead because it enjoys wider applicability, or consult with your card issuer bank's Authorization Department directly to find a better solution.
Categories: How to Pay
