Shipping Methods
| Type |
Shipping Method |
Warehouse |
Cut-off Time |
Minimum Shipping Cost |
Pre dispatch Processing Time |
Transport Time
( business day ) |
Total Lead Time
( business day ) |
| Expedited |
Fedex Overnight |
US Warehouse |
3:00 pm CST |
USD $16.99 |
Same day shipping |
1 day, US only |
1-2 days, US only |
| Standard |
Fedex Ground |
US Warehouse |
3:00 pm CST |
USD $12.66 |
Same day shipping |
1-2 days, US only |
2-3 days |
| DHL International |
HK Warehouse |
6:00 pm CST |
USD $17.80 |
1-2 days |
3-5 days |
4-7 days |
Tracking Your Order
check my order status
5-7 business days
Warranty Policy
https://www.etradesupply.com/quality-warranty.html/
Please Note : Manufacturer trademarks, service marks, logos, brand names, and brand models are the property of their owners. Representations of and references to brand names, models or parts contained herein are for informational purposes only and are not intended to indicate or imply any affiliation with or endorsement by the manufacturer.
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(Posted on 01/28/16)Hi, my experience is fare. Very good service, but quite poor QC. Item was not functioning good, so I waste time and have to Wait for the partial refund as shipping cost higher amount the item price. Overall, issue was resolved satisfactory.
[ ETS Answer ] Hi Bassam Hawsawi ,
Very sorry to hear that.
All defective merchandise, unless otherwise indicated, may be returned for a replacement within 180 days from the original purchase date. The warranty does not cover physically damaged merchandise. All warranty replacements are required to have a RMA (Return Merchandise Authorization) number.
The following link explains how to get a RMA(Return Merchandise Authorization) number.
http://www.etradesupply.com/knowledge-base/cat/policies-terms/post/rma-process/
After you opened the RMA, our colleague will follow up your problem.
Have a nice day!