Apple launches self-service repair program in Europe

Apple announced on December 6, 2022, that it has launched a self-service repair program in Europe, expanding the program beyond the U.S. region for the first time.

 

Customers in Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the United Kingdom will now be able to purchase genuine Apple parts and access repair manuals through the Apple Self-Service Repair Store. Apple said customers who wish to complete repairs on their own will be able to perform many of the most common repairs for the iPhone 12 and iPhone 13 series, as well as Mac laptops with Apple Silicon.

 

 

To make repairs, customers will first need to review their product's repair manual and the Apple Support website for specific repairs, according to the source. After that, the required parts and tools can be ordered from the self-service repair store and repairs can begin. Apple says all tools and parts available in the store have undergone "extensive testing to ensure the highest quality, safety, and reliability.

 

While customers must order the parts needed to make repairs, Apple will also provide a $49 kit that includes all the basic tools needed to make repairs for customers. Customers can use the rental kit for one week before it needs to be sent back to Apple and shipped free of charge. This rental program provides flexibility for customers who do not want to fully own and purchase the tools and only make one repair.

 

The program is part of Apple's effort to "further expand the scope of repair. But Apple also cautions that the "vast majority" of customers should still visit a professional repair facility, such as an Apple Retail Store, to ensure their device is repaired safely and reliably. In the past three years, Apple has expanded its repair network to include more than 3,000 independent repairers and more than 5,000 authorized service providers worldwide.