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Terms And Conditions
Terms And Conditions
About Us
Site EtradeSupply.com is maintained by SY TECHNOLOGY (HONGKONG) CO., LIMITED
Company Name:SY Technolugy (HongKong) Co., Limited
Legal Representative:Pan Gao
Address: Room 603, Heng Pont Building, 31 Tonkin Street, Cheung Sha Wan, Kowloon, Hong Kong
Contact information
Tel: HK: +852 3069-6827 Available from Mon-Sat, 9:00AM-6:00PM (GMT+8:00) -
Risk Free Trial
If you are not satisfied with your purchase, please contact us within 30 days of receipt, we will issue you a full refund.
(Any returned parts should be in the same condition as when originally shipped.)
Site EtradeSupply.com is maintained by SY TECHNOLOGY (HONGKONG) CO., LIMITED
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Quality Promise Protection
We promise to report the current market quality of any and all parts, and if the quality of the parts do not match what we promised let us know and we will issue you a full refund.
(Any returned parts should be in the same condition as when originally shipped.)
Warranty Policy
All defective merchandise, unless otherwise indicated, may be returned for a replacement within 180 days from the original purchase date. The warranty does not cover physically damaged merchandise. All warranty replacements are required to have a RMA (Return Merchandise Authorization) number.
The following link explains how to get a RMA(Return Merchandise Authorization) number.
http://www.etradesupply.com/knowledge-base/cat/policies-terms/post/rma-process/
Return Policy
Malfunctioning Parts:
If product purchased from Etrade Supply does not function properly (physical damage or damage caused by incorrect installation and usage are excluded) within 180 days from the original purchase date. Customers may initiate a RMA for an exchange or refund request.
0 - 30 Days:
All merchandise, unless otherwise indicated, may be returned within thirty (30) days after the original purchase date for a full refund or exchange excluding shipping.
31 - 60 Days:
All merchandise, unless otherwise indicated, may be returned within 31 to 60 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower.
61 - 90 Days:
All merchandise, unless otherwise indicated, may be returned within 61 to 90 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower, minus 20% processing fee. Refund amount will be given as a coupon (expires 90 days after date issued) to be used at checkout.
91+ Days:
No refunds will be given after ninety (90) days from the original purchase date. Customer needs to pay for the difference of the current selling price and original selling price for an exchange.
Received Defective Parts
•DOA, Dead on Arrival:
Please refuse the package (from the courier) if it looks like it has been opened or is visibly damaged, and contact us to let us know. If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning please open a RMA (Return Merchandise Authorization) within 7 days of receipt on our website. You will need to provide the information listed below in the RMA within that 7 day period after you have received the package so that we may file a claim with the shipment carrier in a timely manner:
•Pictures of the front and back of the shipment box.
•Pictures of the front and back of the product that has physical damages.
Note: Failure to provide information regarding DOA (Dead on Arrival) item within 7 days upon receipt will cause the RMA to be denied. Pictures of the front and back of the product that has physical damages.
Wrong parts ordered
•Customer ordered wrong parts:
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, and 30% (for refund requests) or 20% (for exchange requests) restocking fees will be charged after we have received and tested the product.
Note: Incorrect item orders that fail to open a RMA within 7 days upon receipt will be denied.
Wrong parts received
•Customer received incorrect parts:
If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing, and open a RMA (Return Merchandise Authorization) on our website. We will verify the error and fix it as quickly as possible.
RMA processing time (within 7 business days)
Depending on customer's request (refund or exchange), the RMA handling process can be finished within 7 business days after the defective items received by ETS. If it has been over 7 business days, please send an email to rma@etradesupply.com, it will be handled immediately and a response will be provided within 24 hours.
Policy Abuse
Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.
Policy Changes
These policies are subject to change at any time and without notice.
NOTICE
Following terms applies to all refunds and exchange.
•All item(s) being returned must be in original condition with packaging, unused, and undamaged. Otherwise, the RMA will be denied.
•All item(s) that have been returned without first receiving RMA approval will be denied.
•All item(s) being returned without the "ETS" stamp will be denied.
•All item(s) being returned without a RMA (Return Merchandise Authorization) number on the outside of the package will be denied.
•All item(s) have a warranty period of 180 days from the original purchase date. The RMA will be denied if the product is over the 180 day warranty period.
Shipping
Type Shipping Method Warehouse Cut-off Time Minimum Shipping Cost Pre dispatch Processing Time Transport Time
( business day )Total Lead Time
( business day )Expedited Fedex Overnight US Warehouse 3:00 pm CST USD $16.99 Same day shipping 1 day, US only 1-2 days, US only Standard Fedex Ground US Warehouse 3:00 pm CST USD $12.66 Same day shipping 1-2 days, US only 2-3 days DHL International HK Warehouse 6:00 pm CST USD $17.80 1-2 days 3-5 days 4-7 days *Shipments from our US and HK warehouses are automatically scheduled based on product availability, except when "HK warehouse only" has been selected by customers manually before payment.
*TNT or other carriers may be used for order shipping based on customer demand or under special occasion.
*We are happy to ship with a customer's own shipping account.
* The final shipping cost will be calculated by the total size & weight of the packaged product.
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