All parts are sold under warranty except those that are noted "no warranty" on the product description page. Replacements will be issued for any part under warranty that is non-functioning, inherently defective, or incorrect.
We require that customers fill out and submit a WEA Request in ''My Orders'' by logging in your account:
Within 7 days after package received:
If there is physical damage or package broken for the products purchased from Etrade Supply.com, you can contact Customer Service Center within 7 days to discuss and find out how to exchange or refund.
Within 100 days after package received:
If your products purchased from Etrade Supply.com turn out to be functional defective(physical damages and damages caused by incorrect usage excluded) within 100 days after receiving the items, customer may contact Customer Service and find out how to exchange or repair.
All WEA requests received after 100 days of receipt by the customer will be rejected. The WEA handling period should be finished within 5-7 days after we received the defective items. If It's over 7 business days, please email to firstname.lastname@example.org, it will be handled and offered a satisfied response within 12 hours once the email read.
Upon receipt of WEA claims ETS will issue a WEA number. This number authorizes return of product to ETS and allows us to track the progress of the WEA claim. Return of original product prior to part replacement is mandatory (and is at the customer's expense). ETrade Supply will conduct independent third party verification testing on all warranty claims before shipping replacement parts. If upon careful and professional inspection, returned parts are found to have been damaged by the buyer, or are found not to be defective or incorrectly claimed, the parts will be returned to the customer with a notice that their Warranty Exchange Authorization has been denied. All approved warranty exchange authorizations will take up to 10 business days for delivery of replacement parts.
Our Warranty Exchange Authorization (WEA) process must be followed in order to have parts considered for exchange. All parts returned to ETS without a Warranty Exchange Authorization (WEA) Form issued by ETS will be denied.
Returns and Exchanges
Returns and exchanges are not available. Our products are warranted against inherent defects; however, due to the delicate nature of electronic parts we do not accept returns or exchanges. Please email us if you have product questions before placing your order.
ETS works tirelessly to provide rapid delivery to our customers. As such, it is not possible for us to halt delivery once we receive orders. Customers are responsible for placing accurate orders. ETrade Supply does not offer refunds should customers change their mind or incorrectly place orders.