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Q: What do Grade S+, S, A and R Stand for?
A: Generally speaking, depending on the materials used, the quality of the parts can be separated into different categories. In ETrade Supply store, we have 4 grades for them in particular.
Grade A is with its core components(like LCD,IC chip) be 100% original, while its non-core component(like glass lens,frame) be the best original compliant materials, which are assembled together by the capable third-party factories.--- Mainly supply for the repair shop customers
Grade R is the widely accepted major compliant replacements for original parts, which keep a good balance between price and quality and has sustainable supplying chain.--- Mainly supply for the repair shop customers
Grade S is almost the same with Grade A. The only difference lies in the more critical standards applied to the products' cosmetic inspections,by the request of branding needs of many our customers.--- Mainly supply for the repair shop brand customers
Grade S+ is 100% original manufactured. We get this kind of parts from the first level dealer.--- Mainly supply for enterprise level customers
Q: How do I file a quality complaint?
A: Please refer to the warranty policy and RMA process here:
Q: What's your Return and Refund Policy?
A: All defective merchandise, unless otherwise indicated, may be returned for a replacement within 180 days from the original purchase date. The warranty does not cover physically damaged merchandise. All warranty replacements are required to have a RMA (Return Merchandise Authorization) number.
Q: What should I immediately do upon receiving my parcel?
1. Check the condition of the package and the tracking number first to match it with the information given to you on Etradesupply.com
2. If the package show signs of external damage or looks like it has been tampered with, please open it in the presence of the postman or delivery personnel and check the products inside to ensure that the products are not damaged or missing.
3. Any damages should be reported immediately and directly to the postman or delivery personnel. Take some clear pictures of the package and items you received and email them to us within 24 hours upon receipt of the package.
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