How to Fix the iPhone 5S/5 Wifi Problems

Given what Apple iPhone lineups have done to represent innovation and advancement, you probably assume that the Apple’s newest flagship iPhone 5S with iOS 7 would be perfect without any problems. But you’d be wrong. The iPhone 5S inevitably encounters the Wifi problem as its predecessor – the iPhone 5. Many iPhone users reported they experienced some Wi-Fi issues for iPhone 5S, iPhone 5 or 4S: the greyed out Wi-Fi switch, inability to locate or connect to WiFi network, the Wi-Fi signal dropped suddenly or difficulty to access the Internet after connecting to the network. If you come across these Wifi issues, you can learn from the following troubleshootings to fix the iPhone 5S/5 Wi-Fi problems.

iphone-5S-wifi-problems-fix

How to Fix the Greyed Out Wi-Fi Switch Problem

The problem that Wi-Fi button is greyed out or dim is the most common for iPhone 4S. But some iPhone 5 owners have experienced this issue too. When iPhone 5 suffers a grayed out Wi-Fi switch, it is very hard for users to find the “Wi-Fi Address” under Settings General > About. The disabled iPhone Wi-Fi switch issue may be caused by the iOS or the firmware version.

Troubleshooting:

You can update the iOS to the latest version to fix the disabled iPhone 5 Wi-Fi switch issue. But if you don’t want to upgrade the iOS, you can try the following solution first.

Go to Settings > Disable Airplane Mode > Go to General > Rest > Tap “Rest Network Settings” (Please kindly note all saved Wifi passwords, Bluetooth pairing records, VPN as well as the APN settings will be removed after this setting) > Press and hold the Sleep and Home Buttons together to restart the iPhone

If you have an iPhone 4S, and also encounter the greyed out Wifi issue on the iOS 7, you can check this article How to Fix the iPhone 4S Wifi Problems After iOS 7 Update for further information.

Solutions to the Inability to Locate or Connect WiFi on iPhone 5S/5

If your iPhone Wi-Fi button is available but you find it difficult to locate the Wifi network or connect Wifi on iPhone 5S/5, you can try the solutions below.

Troubleshooting:

Locating Wifi Network: Go to Setting > Wi-Fi to choose available network, if you can’t find any network, you can get close to the wireless router to try again. Or reset the network setting by going to Settings > General > Reset > Reset Network Settings. (Please kindly note all saved Wifi passwords, Bluetooth pairing records, VPN as well as the APN settings will be removed after this setting)

Connecting to Wifi Network: Make sure the Wifi network you want to connect is available and verify the Wifi password is correct, for the passwords can be case sensitive or with special characters. If everything is fine, but you are still not able to connect the Wifi for iPhone 5S/5, you can try to fix the Wifi problem by tapping General > Rest > Reset Network Settings

How to Fix the iPhone 5S/5 Wifi Issue of Difficulty to Access the Internet

Some people complained they come across the difficulty to access the Internet even though they have already connected to the Wifi network. What can you do to resolve the Wi-Fi accessing the Internet issue?

Troubleshooting:

If you want to use the public or commercial WiFi network which needs authority to access the network, you may need to log in or do the subscription.

If you are connecting the Wifi network at home, you can try other device, like computer to check if it has Internet access, if the computer does, you can reset the network settings on your iPhone 5S or iPhone 5 by going to Settings > General > Reset > Reset Network Settings. If the computer fails to do the Internet access too, you can try to turn off the WiFi router and keep it off for several minutes, then turn on the router to try again the Wifi connection. If the wifi issue is still unresolved, you can consult with your network manufacturer to report the problem.

How to Solve the iPhone 5S/5 Signal Drops Suddenly Issue

If your iPhone drops the Wifi network, you can check if the Wifi signal strength is enough at first. The Wifi signal problem is related to the WiFi router and the ISP (Internet Service Provider), so if the signal is not strong enough, you can move close to the WiFi router to try it again. But if the Wifi signal works well, your iPhone 5S or iPhone 5 still drops the Internet connection, you can try the following troubleshooting.

Troubleshooting:

Go to Settings > WiFi > Tap on the arrow nearby the troubled WiFi network > Tap “Renew Lease” to check if the Wifi connection problem is solved.

If it does not work, you can tap on the “Forget this Network” instead of “Renew Lease” to fix the issue, but if you do this setting, you should reconfigure the WiFi network on your iPhone 5S or iPhone 5 by setting the WiFi password.

If the dropping Wifi connection problem still exists, you can try to reset the iPhone 5S or iPhone 5 network by navigating to Setting > General > Reset > Reset Network Settings.

Did you experience any Wifi issues on iPhone 5S or iPhone 5? Did the above-mentioned Wifi solutions help you? Let us know your comments below.

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45 Comments

  1. Thank you.. You helped me fix the issue with the IPhone 5s

  2. I have of many fixed problems. I take big hammer and smash iPhone , buy a different phone now. Many more better and cheaper

  3. I have been having the worst problem with my 5c, and I couldn’t find an answer on this site.
    When I’m not connected to a wifi network, I used to have no problem going on the internet for anything like Facebook, google, youtube, etc. I can’t access those sites now without a wifi connection. When I try going on my web browser, it tells me that I’m not subscribed to a cellular plan, though I have been using net10 for the past 3 months. About two weeks ago, the problem went away, but then it came back about five days later while I tried to connect to my school’s wifi. My connection failed, and now I have to use wifi for the internet again. Also, in the top left corner that displays how many bars you have and such, the “LTE” symbol has been replaced with “HOME” which I at least know that that ties in with my problem.
    Please help me! :(

  4. my iphone 5 wifi still not working i still need to be near with the router… tried all the things just to fix this problem… wifi issue with iphone5

    • if wireless has to be very near/signal weak, be sure to do several things: 1) power off using the hard reset – holding trigger lock on top of case and thumb button at bottom of screen simultaneously until powers off and 2) removing the phone from any case it is in. Once you power back on using the trigger lock on top you will know if either the case was blocking the signal (yes it happens!) or it needed the full reboot. Also make sure the software is up to date on it – make sure not an update downloaded and waiting to install. If cant check because not connected you can use the usb connector on the phone plug line to connect to a pc with itunes installed and check that your system is up to date or update it that way…

  5. My iphone5 all of the sudden will not connect to wifi! It connects when I’m near router but looses connection when I go to other end of house. It also has stopped connecting to outside wifi. Ex restaurants. Doesn’t make sense that it use to connect to all these places before. I use to love this phone….. Now not so much!!! Can anyone help please?

  6. My i phone 5 cannot on wifi and my wifi address not setting at my setting but appear N/A at setting y??

    • I had the grey’d out Wi-Fi and my blur tooth would not work for weeks. In the software section for Wi-Fi it said N/A. The slide up shade also showed a black Wi-Fi image and when I tried connecting stated that it was unavailable.
      I tried every single thing from restores to hard restarts etc.
      Finally got pissed and went to the Apple Genius Bar at the local Apple store.
      They told me it was a hardware problem and is not warrantied. I was offered a $225 trade in towards a new 5S which I would owe $60 at checkout. I chose to do it and had my phone deactivated. The salesperson at checkout told me that my final price due was $269 since I was 6 months away from an upgrade with AT&T. I said screw that-give me my phone back and had a few pushbacks from them but ultimately was given my phone back re-activated.

      I had to restore my phone from my ITunes back up and now everything works fine………………Weird Huh..

      Hardware was bad huh……

      It would be interesting if this helps others fix their problems.

  7. Thanks worked great

  8. My iphone 5c is connected to the internet but wont let me access it, its rather annoying, I also forgot my password to reset the network settings, someone please help;(?

  9. My iPhone5 wifi button is still greyed out and won’t work even after following the steps mentioned above. I’m very pissed off and if this is a hardware problem then I believe I should be given another phone.

  10. 5c had difficulty accessing internet although i was connected to wifi and it was working through computer, this helped a lot, thanks!

  11. I have the iphone 5s and I cant access certain apps like facebook or Instagram. It keeps saying no internet connection. What am I suppose to do??

  12. I have a 5s iphone.. worst phone ever. my iphone 4 was much better. Im having many problems connecting to wifi… Ive tried your recommended solutions. problems still exist.. Diffidently no more apple phones..

  13. AZHAR +918937071786

    same problem wifi is not working

  14. When I am on my iPhone 5c it says I’m connected to internet but when I go on to youtube or pandora it will not load saying I have no connection. The wierd part is I am still able to go onto safari and use internet. If anyone knows why this is happening or how to fix it please help

  15. it didn’t solve my problem what do i do

  16. I went to the apple store, the technician said Wifi inactive on iPhone 5 can not be fixed. They suggest a swap for $269.

  17. I’ve followed the steps to help fix the greyd out wifi box but it’s still not working and my battery is goin really quickly so despite not having no wifi connection I also have no battery. Really annoyed right now so please get back to me

  18. I have find the issue.
    (1) I remove the hotport.
    (2) I remove the hotporst file that is installed on iphone, so go to setting>genral>profile and remoce the hotport profile and problem solved.

  19. My iphone5 is just a month old and it gets connected to the wifi as well as the 3G plan but all the internet related apps like snapchat ,facebook,viber ,instagram and pages on safari only work for about 15mins and then it stops working until I restart my phone, after restart it again only works for 15mins , though my bbm is working fine and even whatsapp is working fine but I can’t send / receive data through whatsapp , I can only receive and send data during the first 15mins after I restart my phone, worst problem ever ! Please help me

  20. I have a 5s ,4 month old.my wi do is working occasionally but if I go to I times store or says I need to he connected to wi fi? I am though ?? When I’m out and about I can never get any coverage, even from 3G for dezzer & you tube & sat nav ect.. Since I installed the latest iOS the VPN is constantly on & I never used to have it on before & it won’t go off..I sis love this 5s bit it’s a piece of SHIT!
    Think I’ll be contacting codafone & getting it replaced as it’s only 4 mths old!!

  21. Sorry about my spelling above, I’m angry and typing to fast on this poxy stupid in phone.. That’s another thing, it writes whatever it wants to

  22. i have iphone 4s in this 3 month i have problem with wifi connet i don’t know what a problem then i give one time repear also now again problem with my iphone 4s so i would like to know ,if i put my mobile near to wifi box it’s connect to wifi if i go out off wifi box it’s not connect why i am really sad about that so pls what to do sent me ur kindly realy i am waiting

  23. My phone is 5s.Wifi switch still greyed out.Please help.

  24. I tried everything resetting my phone holding the two buttons nothing was working, switched my router on and off by the plug and its worked Hooray!! WIFI! :D

  25. My iphone5 all of the sudden will not connect to wifi! It connects when I’m near router but looses connection when I go to other end of house. It also has stopped connecting to outside wifi. Ex restaurants. Doesn’t make sense that it use to connect to all these places before. I use to love this phone….. Now not so much!!! Can anyone help please?

  26. My iphone5 all of the sudden will not connect to wifi! It connects when I’m near router but looses connection when I go to other end of house. It also has stopped connecting to outside wifi. pls help…

  27. hardware issue, needs repair, podmod.de fixed it.

  28. my iphone 5 connects to wifi with weak signal, drops out all the time. all other devices connect properly, (macbookpro,iPad, husbands iPhone). i have tried most of the suggestions on this blog, i have reset network settings etc

  29. My iPhone 5c loses wifi connection much too often. Aggravating, especially when I’m paying for wifi..why should I “join” others’. To locate your phones’ password–go to Settings-under Personal Hotspot. Doesn’t matter. I entered name for wifi and password for my phone. Doesn’t recognize. Yep. I use to love this phone until wifi mysteriously disappears. By the way–Settings says not connected, but I cluck it and the green wifi is turned on. Also check the hidden page at bottom of phone. Place finger at bottom center and swipe upward. Sometimes wifi and Bluetooth are turned off on this page. Oie vey.

  30. same problem here guys just before 4 days i bought it iphone 5s , from that day i am facing wifi problem …wifi is connected but when i am trying to open apps store its saying apps store can not be open please check ur network..
    my frnds was telling me we wont get any problem with this phone but i am facing what to do ….even i tried to reset the network and still its not working …
    is there any other solution to resolve this problem now i am irritating with this problem… please give me proper solution so i can fixe this…thanks

  31. any one know code to reset wi-fi on ip 5?

  32. My iphone5 all of the sudden will not connect to wifi! It connects when I’m near router but looses connection when I go to other end of house. It also has stopped connecting to outside wifi. pls help…
    Reply

  33. William Bagnall

    I have a 6 month old 5s and for 4 days I was unable to ‘talk’ to my WiFi.
    I tried all the recommended tips but nothing worked.
    So I linked this problem to the software because I recently upgraded. My next move was to reset my fingerprint and pass code.
    I took extra care over finger print recognition and reset my pass code.
    Then my wifi signal re-appeared so either what I did worked or by co-incidence it made contact itself. Who knows?

  34. Thanks! Resetting my network settings worked! awesomesauce

  35. You have given same solution for all types of problem…
    Funny….
    Even my 5yrold child can also give the same solution of resetting…

    but frankly your solution is not at all useful

  36. Very irritating 5s WiFi issues. Always asking to rejoin all networks I’ve already joined many times, also never remembers the passcodes. I am constantly rekeying them in, only to lose connectivity and then supply the passcode again. I move between 3-4 WiFi networks in the course of a work week.

    Tried all these solutions to no avail. I do not have access to some of the routers I connect to so I can’t change any router settings. Very frustrating. Only have the 5s for 2 weeks. I am headed back to the phone store.

    NOTE: None of this happened on my 4s phone. I have a feeling I will be reviving it.

  37. Hi thank you so much for this effort but i did all this and still the internet on my iPhone 5 s not working den on my cellular i don’t know why and my phone is unto date so i hope you can help me ti fix this problem …. thank you again

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