How to Fix the iPhone 5S/5 Wifi Problems

Given what Apple iPhone lineups have done to represent innovation and advancement, you probably assume that the Apple’s newest flagship iPhone 5S with iOS 7 would be perfect without any problems. But you’d be wrong. The iPhone 5S inevitably encounters the Wifi problem as its predecessor – the iPhone 5. Many iPhone users reported they experienced some Wi-Fi issues for iPhone 5S, iPhone 5 or 4S: the greyed out Wi-Fi switch, inability to locate or connect to WiFi network, the Wi-Fi signal dropped suddenly or difficulty to access the Internet after connecting to the network. If you come across these Wifi issues, you can learn from the following troubleshootings to fix the iPhone 5S/5 Wi-Fi problems.

iphone-5S-wifi-problems-fix

How to Fix the Greyed Out Wi-Fi Switch Problem

The problem that Wi-Fi button is greyed out or dim is the most common for iPhone 4S. But some iPhone 5 owners have experienced this issue too. When iPhone 5 suffers a grayed out Wi-Fi switch, it is very hard for users to find the “Wi-Fi Address” under Settings General > About. The disabled iPhone Wi-Fi switch issue may be caused by the iOS or the firmware version.

Troubleshooting:

You can update the iOS to the latest version to fix the disabled iPhone 5 Wi-Fi switch issue. But if you don’t want to upgrade the iOS, you can try the following solution first.

Go to Settings > Disable Airplane Mode > Go to General > Rest > Tap “Rest Network Settings” (Please kindly note all saved Wifi passwords, Bluetooth pairing records, VPN as well as the APN settings will be removed after this setting) > Press and hold the Sleep and Home Buttons together to restart the iPhone

If you have an iPhone 4S, and also encounter the greyed out Wifi issue on the iOS 7, you can check this article How to Fix the iPhone 4S Wifi Problems After iOS 7 Update for further information.

Solutions to the Inability to Locate or Connect WiFi on iPhone 5S/5

If your iPhone Wi-Fi button is available but you find it difficult to locate the Wifi network or connect Wifi on iPhone 5S/5, you can try the solutions below.

Troubleshooting:

Locating Wifi Network: Go to Setting > Wi-Fi to choose available network, if you can’t find any network, you can get close to the wireless router to try again. Or reset the network setting by going to Settings > General > Reset > Reset Network Settings. (Please kindly note all saved Wifi passwords, Bluetooth pairing records, VPN as well as the APN settings will be removed after this setting)

Connecting to Wifi Network: Make sure the Wifi network you want to connect is available and verify the Wifi password is correct, for the passwords can be case sensitive or with special characters. If everything is fine, but you are still not able to connect the Wifi for iPhone 5S/5, you can try to fix the Wifi problem by tapping General > Rest > Reset Network Settings

How to Fix the iPhone 5S/5 Wifi Issue of Difficulty to Access the Internet

Some people complained they come across the difficulty to access the Internet even though they have already connected to the Wifi network. What can you do to resolve the Wi-Fi accessing the Internet issue?

Troubleshooting:

If you want to use the public or commercial WiFi network which needs authority to access the network, you may need to log in or do the subscription.

If you are connecting the Wifi network at home, you can try other device, like computer to check if it has Internet access, if the computer does, you can reset the network settings on your iPhone 5S or iPhone 5 by going to Settings > General > Reset > Reset Network Settings. If the computer fails to do the Internet access too, you can try to turn off the WiFi router and keep it off for several minutes, then turn on the router to try again the Wifi connection. If the wifi issue is still unresolved, you can consult with your network manufacturer to report the problem.

How to Solve the iPhone 5S/5 Signal Drops Suddenly Issue

If your iPhone drops the Wifi network, you can check if the Wifi signal strength is enough at first. The Wifi signal problem is related to the WiFi router and the ISP (Internet Service Provider), so if the signal is not strong enough, you can move close to the WiFi router to try it again. But if the Wifi signal works well, your iPhone 5S or iPhone 5 still drops the Internet connection, you can try the following troubleshooting.

Troubleshooting:

Go to Settings > WiFi > Tap on the arrow nearby the troubled WiFi network > Tap “Renew Lease” to check if the Wifi connection problem is solved.

If it does not work, you can tap on the “Forget this Network” instead of “Renew Lease” to fix the issue, but if you do this setting, you should reconfigure the WiFi network on your iPhone 5S or iPhone 5 by setting the WiFi password.

If the dropping Wifi connection problem still exists, you can try to reset the iPhone 5S or iPhone 5 network by navigating to Setting > General > Reset > Reset Network Settings.

Did you experience any Wifi issues on iPhone 5S or iPhone 5? Did the above-mentioned Wifi solutions help you? Let us know your comments below.

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80 Comments

  1. Thank you.. You helped me fix the issue with the IPhone 5s

  2. I have of many fixed problems. I take big hammer and smash iPhone , buy a different phone now. Many more better and cheaper

    • Android is for poor people

      • This is the most narrow-headed ignorant comment I’ve ever read.

      • Thank you for the article, it is nice to get useful information about fixing these “iDevices”. While this isn’t a long term solution, I don’t want to have to reset my connection on a regular basis, it is better than the help that I recieved from Apple.

        Why? Why do I have to turn off QOS and WMM on my Netgear Nighthawk AC1900, because Apple hasn’t fixed the issues with WiFi on their iDevices.

        Apple’s support system is really lacking in terms of taking responsibility for an issue with the performance of their products. While users have been able to perform hacks on their phones or disable advanced features on their wireless router to compensate for lingering WiFi issues with their iPhone, Apple only seems to patch the hacks and not address the issues.

        I think I know why some people are saying that Android devices are “for poor people”, after you have purchased your fifth iPhone in three years, hoping to find one that works, you finally spend a few dollars and get an LG or Samsung Galaxy that just works.

      • poor people buy androids because they need a phone that works

      • Well, Android is for people who don’t wanna problems…
        After update to ios7 everything changes, my wifi is greyed out…apple shit

  3. I have been having the worst problem with my 5c, and I couldn’t find an answer on this site.
    When I’m not connected to a wifi network, I used to have no problem going on the internet for anything like Facebook, google, youtube, etc. I can’t access those sites now without a wifi connection. When I try going on my web browser, it tells me that I’m not subscribed to a cellular plan, though I have been using net10 for the past 3 months. About two weeks ago, the problem went away, but then it came back about five days later while I tried to connect to my school’s wifi. My connection failed, and now I have to use wifi for the internet again. Also, in the top left corner that displays how many bars you have and such, the “LTE” symbol has been replaced with “HOME” which I at least know that that ties in with my problem.
    Please help me! :(

  4. my iphone 5 wifi still not working i still need to be near with the router… tried all the things just to fix this problem… wifi issue with iphone5

    • Same problem here.

      • Same

        • Same here, I locked myself outta my phone about two weeks ago, got it reset and my wifi won’t work I out the right password in and it still won’t work, I need help ASAP I’m getting pissed, already hate this phone. iPhone 5 sucks. Thought the things they said to do would help but it didn’t

    • if wireless has to be very near/signal weak, be sure to do several things: 1) power off using the hard reset – holding trigger lock on top of case and thumb button at bottom of screen simultaneously until powers off and 2) removing the phone from any case it is in. Once you power back on using the trigger lock on top you will know if either the case was blocking the signal (yes it happens!) or it needed the full reboot. Also make sure the software is up to date on it – make sure not an update downloaded and waiting to install. If cant check because not connected you can use the usb connector on the phone plug line to connect to a pc with itunes installed and check that your system is up to date or update it that way…

    • I have the same problem my wifi drops and I don’t know what to do,,, if someone know a solution please let me know

      PS. I have tried all the steps mentioned above…it does not work :(

    • Can help me…
      my iphone 5 cannot for wifi…

  5. My iphone5 all of the sudden will not connect to wifi! It connects when I’m near router but looses connection when I go to other end of house. It also has stopped connecting to outside wifi. Ex restaurants. Doesn’t make sense that it use to connect to all these places before. I use to love this phone….. Now not so much!!! Can anyone help please?

  6. My i phone 5 cannot on wifi and my wifi address not setting at my setting but appear N/A at setting y??

    • I had the grey’d out Wi-Fi and my blur tooth would not work for weeks. In the software section for Wi-Fi it said N/A. The slide up shade also showed a black Wi-Fi image and when I tried connecting stated that it was unavailable.
      I tried every single thing from restores to hard restarts etc.
      Finally got pissed and went to the Apple Genius Bar at the local Apple store.
      They told me it was a hardware problem and is not warrantied. I was offered a $225 trade in towards a new 5S which I would owe $60 at checkout. I chose to do it and had my phone deactivated. The salesperson at checkout told me that my final price due was $269 since I was 6 months away from an upgrade with AT&T. I said screw that-give me my phone back and had a few pushbacks from them but ultimately was given my phone back re-activated.

      I had to restore my phone from my ITunes back up and now everything works fine………………Weird Huh..

      Hardware was bad huh……

      It would be interesting if this helps others fix their problems.

      • My wifi icon turned grey and cannot access in connecting to internet.. This happens after using my cellular data and hotspot on. When I got back home and tried to connect to our wifi, suddenly wifi icon turns into grey. Anyone experienced the same issue? Please I need an immediate response on this.
        Thanks!

      • On my iPhone 5s running on 8.1, My General–> About shows Wifi as NA,

        I tried everything below multiple times
        Reset network settings
        Turned on/off location services wifi, LTE etc.,
        Restored my phone to factory original settings
        even used the 15 mins freezer method
        Heated the phone with a heat gun slightly

        The wifi says NA and is greyed out to to turn on…

        Can anyone please, please tell me if its a hardware problem and/or point me to something to correct it myself..obviously, I don’t want to go spend 200 with Apple’s “so called” genius personnel.

        Thank you

  7. Thanks worked great

  8. My iphone 5c is connected to the internet but wont let me access it, its rather annoying, I also forgot my password to reset the network settings, someone please help;(?

    • My wifi isn’t working. I see the name of it listed; and have selected it, it starts to connect and then I get the message dismiss. I’ve taken the case off; and it stayed connected for maybe 20 seconds longer, and then disconnected from wifi.

      How come apple doesn’t give us the answers we need to fix these problems. Why do we have to take it to a store to fix it; and that seems to be iffy according to some people. This phone is useless if I can’t connect to my router which is in the room next to me. Why would I buy another one????

      One thing apple needs to do with their iphone is make the battery power last longer. Adding more features and stronger devices is useless if the battery power isn’t there to support the features and usage.

  9. My iPhone5 wifi button is still greyed out and won’t work even after following the steps mentioned above. I’m very pissed off and if this is a hardware problem then I believe I should be given another phone.

  10. 5c had difficulty accessing internet although i was connected to wifi and it was working through computer, this helped a lot, thanks!

  11. I have the iphone 5s and I cant access certain apps like facebook or Instagram. It keeps saying no internet connection. What am I suppose to do??

  12. I have a 5s iphone.. worst phone ever. my iphone 4 was much better. Im having many problems connecting to wifi… Ive tried your recommended solutions. problems still exist.. Diffidently no more apple phones..

  13. AZHAR +918937071786

    same problem wifi is not working

  14. When I am on my iPhone 5c it says I’m connected to internet but when I go on to youtube or pandora it will not load saying I have no connection. The wierd part is I am still able to go onto safari and use internet. If anyone knows why this is happening or how to fix it please help

  15. it didn’t solve my problem what do i do

  16. I went to the apple store, the technician said Wifi inactive on iPhone 5 can not be fixed. They suggest a swap for $269.

  17. I’ve followed the steps to help fix the greyd out wifi box but it’s still not working and my battery is goin really quickly so despite not having no wifi connection I also have no battery. Really annoyed right now so please get back to me

  18. I have find the issue.
    (1) I remove the hotport.
    (2) I remove the hotporst file that is installed on iphone, so go to setting>genral>profile and remoce the hotport profile and problem solved.

  19. My iphone5 is just a month old and it gets connected to the wifi as well as the 3G plan but all the internet related apps like snapchat ,facebook,viber ,instagram and pages on safari only work for about 15mins and then it stops working until I restart my phone, after restart it again only works for 15mins , though my bbm is working fine and even whatsapp is working fine but I can’t send / receive data through whatsapp , I can only receive and send data during the first 15mins after I restart my phone, worst problem ever ! Please help me

  20. I have a 5s ,4 month old.my wi do is working occasionally but if I go to I times store or says I need to he connected to wi fi? I am though ?? When I’m out and about I can never get any coverage, even from 3G for dezzer & you tube & sat nav ect.. Since I installed the latest iOS the VPN is constantly on & I never used to have it on before & it won’t go off..I sis love this 5s bit it’s a piece of SHIT!
    Think I’ll be contacting codafone & getting it replaced as it’s only 4 mths old!!

  21. Sorry about my spelling above, I’m angry and typing to fast on this poxy stupid in phone.. That’s another thing, it writes whatever it wants to

  22. i have iphone 4s in this 3 month i have problem with wifi connet i don’t know what a problem then i give one time repear also now again problem with my iphone 4s so i would like to know ,if i put my mobile near to wifi box it’s connect to wifi if i go out off wifi box it’s not connect why i am really sad about that so pls what to do sent me ur kindly realy i am waiting

  23. My phone is 5s.Wifi switch still greyed out.Please help.

  24. I tried everything resetting my phone holding the two buttons nothing was working, switched my router on and off by the plug and its worked Hooray!! WIFI! :D

    • the same here , what can we do ?

    • I have a 2 month old 5s and fixed the problem like you did. I tried the phone resets suggest by others above but no luck. I finally turned off my wifi hotspot and turned it back on and the problem is fixed (for now). I am using a ATT homebase as a wifi hotspot.

  25. My iphone5 all of the sudden will not connect to wifi! It connects when I’m near router but looses connection when I go to other end of house. It also has stopped connecting to outside wifi. Ex restaurants. Doesn’t make sense that it use to connect to all these places before. I use to love this phone….. Now not so much!!! Can anyone help please?

  26. My iphone5 all of the sudden will not connect to wifi! It connects when I’m near router but looses connection when I go to other end of house. It also has stopped connecting to outside wifi. pls help…

  27. hardware issue, needs repair, podmod.de fixed it.

  28. my iphone 5 connects to wifi with weak signal, drops out all the time. all other devices connect properly, (macbookpro,iPad, husbands iPhone). i have tried most of the suggestions on this blog, i have reset network settings etc

    • I have the same problem with weak wifi signal and connecting to wifi only being close to the router but this problem has solved by removing the sticker on the back of my phone.

  29. My iPhone 5c loses wifi connection much too often. Aggravating, especially when I’m paying for wifi..why should I “join” others’. To locate your phones’ password–go to Settings-under Personal Hotspot. Doesn’t matter. I entered name for wifi and password for my phone. Doesn’t recognize. Yep. I use to love this phone until wifi mysteriously disappears. By the way–Settings says not connected, but I cluck it and the green wifi is turned on. Also check the hidden page at bottom of phone. Place finger at bottom center and swipe upward. Sometimes wifi and Bluetooth are turned off on this page. Oie vey.

  30. same problem here guys just before 4 days i bought it iphone 5s , from that day i am facing wifi problem …wifi is connected but when i am trying to open apps store its saying apps store can not be open please check ur network..
    my frnds was telling me we wont get any problem with this phone but i am facing what to do ….even i tried to reset the network and still its not working …
    is there any other solution to resolve this problem now i am irritating with this problem… please give me proper solution so i can fixe this…thanks

  31. any one know code to reset wi-fi on ip 5?

  32. My iphone5 all of the sudden will not connect to wifi! It connects when I’m near router but looses connection when I go to other end of house. It also has stopped connecting to outside wifi. pls help…
    Reply

  33. William Bagnall

    I have a 6 month old 5s and for 4 days I was unable to ‘talk’ to my WiFi.
    I tried all the recommended tips but nothing worked.
    So I linked this problem to the software because I recently upgraded. My next move was to reset my fingerprint and pass code.
    I took extra care over finger print recognition and reset my pass code.
    Then my wifi signal re-appeared so either what I did worked or by co-incidence it made contact itself. Who knows?

  34. Thanks! Resetting my network settings worked! awesomesauce

  35. You have given same solution for all types of problem…
    Funny….
    Even my 5yrold child can also give the same solution of resetting…

    but frankly your solution is not at all useful

  36. Very irritating 5s WiFi issues. Always asking to rejoin all networks I’ve already joined many times, also never remembers the passcodes. I am constantly rekeying them in, only to lose connectivity and then supply the passcode again. I move between 3-4 WiFi networks in the course of a work week.

    Tried all these solutions to no avail. I do not have access to some of the routers I connect to so I can’t change any router settings. Very frustrating. Only have the 5s for 2 weeks. I am headed back to the phone store.

    NOTE: None of this happened on my 4s phone. I have a feeling I will be reviving it.

  37. Hi thank you so much for this effort but i did all this and still the internet on my iPhone 5 s not working den on my cellular i don’t know why and my phone is unto date so i hope you can help me ti fix this problem …. thank you again

  38. I was unable to connect to my wifi at home all of a sudden. Tried all the recommendations. Finally seen a tip in the comments section here to take the phone case off-TA-DA!!!! It now connects to wifi!!

  39. I can only connect to the wifi at home and if i try to connect to other areas, wifi signals wont show and my friends are having so fun surfing the net with their phones and im just there trying to turn the wifi button on and off and there’s no hope for any wifi signal to show up. I still need to be near the router to connect fast wifi. Please help me

  40. aditaya chauhan(india)

    i had the same problem on my i phone 5s n ipad 1.but i got i RESOLVED.
    CHANGE ur DNS settings to 4.2.2.4 for the wifi ur connected.
    it worked for me ,i hope it works for u tooo.
    kanpai….

  41. Forgetting wifi network and resetting network settings, then re-entering wifi password corrected my problem. Thanks muchly.

  42. I was having some of these problems with my 5s. Wifi would load one webpage and then completely stop working and then the signal would eventually drop. I had already tried restarting the phone, renewing lease and forgetting the network on my own but it was the “reset all network settings” tip that finally fixed it. Thank you so much for the help.

  43. Resetting my network settings worked for my iphone 5. thanks!!

  44. I was having all of the same problems. I reset network settings, turned on and off the airplane mode, I turned off and on the cellular connection, turn on and off the LTE connection. I figured it was a phone problem cause it would not locate any wifi. I found my problem….my locations services was turned off. I turned it on and the wifi was able to locate the network wifi. Hope this helps.

  45. Thank you so much ! i fixed the problem!!!

  46. Reset network setting worked for me. my phone was connecting to wifi device but internet access was not working.
    it waorked after reset network setting.

  47. I solve my problem, thank you!

  48. i have an iphone 5s the wifi works and receives data for about 1 minut than it stops receving data even thow am connected to the wifi network i have to turn it off and on again am going crazy i tride the reset didnt work am thinging of restoring hope its helps me
    does anyone have an answer to this prblm

  49. I too have been having issue with iphone 5s of recent.Even though I have reset the network settings and the modem my iphone will continually drop the wifi connection even though im sitting right next to it. Never had an issue until the latest update.

  50. I have the IPhone 5S. We have Wifi at work, and I have the password, however, my phone is telling me it’s not good. How do I get around that? Please!!

  51. I have a iPhone 5s. I’ve tried all the above solutions. It happened after the update. You would think a big company (apple) would come up with a fix. If it was my company some heads would roll. Thanks a lot LOL

  52. I use iphone 5s.. I got a problem with my wifi.. What i figure out was my iphone cant be far away from the with modem.. I tested my laptop, my friend’s galaxy s3 with the same distance with my iphone and it seems that they have no problem with connecting to the wifi.. I am very dissapointed because i am a big fan of apple product.. This is really annoyed because i invested my money but such problem occur to my iphone.. Other than that, i love the smooth screen and fast responding of iphone.. I really hope apple would improve more on such problem so that apple user will never change their mind to use other product after this..

  53. I fixed the problem with this advice ! I am extremely happy to find this site. Was quick and easy. Thank you!

  54. this did not help, i am not able to access this site afer, please email me anymore help

  55. Hi. I use iphone 5s with ios 8.1.0. Wifi works for everything but not for instagram. I cannot use instagram while i use wifi. Instagram works only on cellular data. How to fix it???

  56. On my iPhone 5s running on 8.1, My General–> About shows Wifi as NA,

    I tried everything below multiple times
    Reset network settings
    Turned on/off location services wifi, LTE etc.,
    Restored my phone to factory original settings
    even used the 15 mins freezer method
    Heated the phone with a heat gun slightly

    The wifi says NA and is greyed out to to turn on…

    Can anyone please, please tell me if its a hardware problem and/or point me to something to correct it myself..obviously, I don’t want to go spend 200 with Apple’s “so called” genius personnel.

    Thank you

  57. I have an iPhone 5 and the wifi slider and emblem are both grayed out and I am unable to turn them on. I can not connect to wifi at all but I can still receive calls and texts. I have tried every trouble shoot option out there and the software is up to date. The at&t store doesn’t know what to do and I can’t even speak to an apple tech without paying $30 and then an additional $200 if it needs to be serviced.

    Can anyone help?

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